30-day returns

Under the UK Consumer Contracts Regulations 2013 you have a statutory right to cancel an online order within 14 days of receiving it, for any reason. We go further and give you a full 30 days.

If NovaPlay isn’t right for you, return it within 30 days of delivery for a full refund. The product should be in resaleable condition with its original packaging. You’re welcome to open the box and try it — just as you would in a shop.

Email support@thenovaplay.com with your order number and we’ll send you a prepaid return label. Once your return is received and inspected, your refund is processed within 3–5 working days (and always within 14 days) to your original payment method.

Your statutory rights under the Consumer Rights Act 2015 always apply. If your NovaPlay arrives faulty or develops a fault, contact us and we’ll arrange a repair, replacement or refund — and we’ll cover the cost of return postage. This is in addition to your 12-month warranty.